Ask Malshin, our assistant

Question

Accepted Answer

Ask Malshin answers questions about our accounts, cards, rates and branches at any hour. Open it with the "Ask Malshin" button on any page.

Signed in to online banking, it can also
- Tell you your balances and find a payment
- Freeze your card straight away
- Open a dispute on a card payment
- Prepare a payment or standing order, which you then confirm in online banking

What it never does
- Send money without your confirmation
- Ask for your password, PIN or one-time code
- Prepare more than €2,500 of payments in a day

Every action it takes is in your Settings activity.

Ask Malshin, our assistant

Signed in to online banking, it can also - Tell you your balances and find a payment - Freeze your card straight away - Open a dispute on a card payment - Prepare a payment or standing order, which you then confirm in online banking

What it never does - Send money without your confirmation - Ask for your password, PIN or one-time code - Prepare more than €2,500 of payments in a day