I can't sign in

Forgotten password, one-time code problems and a locked account.

• Forgot your password? Choose "Forgot it?" on the sign-in page. We send a reset link to your email.
• No one-time code? Codes go to the phone number we have for you and last five minutes. Ask for a new one after a minute.
• Locked out after too many tries? Wait 30 minutes, or call 0800 548 3346.

On this demo bank there are test members to sign in as, and the code is shown on screen.

Updated 25 October 2026