I sent money to the wrong person

What we can do, and how quickly to tell us.

Tell us as soon as you can: call 0800 548 3346, or send a secure message.

• Instant transfers can't be stopped once sent. We ask the other bank to return the money, which needs the receiver's agreement.
• Scheduled payments can be cancelled in Scheduled payments until the day before.
• If you were tricked into paying, it's fraud: call us straight away and read what to do after a scam.

Updated 25 October 2026