Dispute a card payment you don't recognise

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Accepted Answer

If there's a card payment you didn't make, or you paid for something that never came, you can dispute it.

1. Freeze your card if you think someone else has the details.
2. In Transactions, open the payment and choose "Dispute this payment".
3. Tell us what happened.

You can dispute a card payment up to 120 days after it was taken. Our fraud team decides within 10 working days and writes to you in your secure inbox. If we refund you, the money comes back to the account it was taken from.

Ask Malshin can open a dispute for you too.