My card is lost or stolen

Question

Accepted Answer

First, freeze your card. In online banking open Cards and turn on "Freeze card". It takes effect at once and you can undo it if the card turns up. Or call 0800 548 3346 (+31 20 808 4400 from abroad), any time, day or night.

If it's gone for good
In Cards, choose "Report lost or stolen". The card is cancelled for good and a new one, with a new number, arrives in about 5 working days. Replacement is free.

Payments you don't recognise
Check your recent payments. If there are any you didn't make, dispute them.

My card is lost or stolen

If it's gone for good In Cards, choose "Report lost or stolen". The card is cancelled for good and a new one, with a new number, arrives in about 5 working days. Replacement is free.

Payments you don't recognise Check your recent payments. If there are any you didn't make, dispute them.